Archive for the ‘customer service’ Category

This site parked courtesy of …

Thursday, July 29th, 2010

Do you ever enter a URL and land on some generic page with 101 search results and a title at the top declaring that this domain is parked here for free, courtesy of [registrar’s name]?
Congratulations, …

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Customer service — common sense applied

Thursday, October 1st, 2009

I was expecting a package in the US Mail. The package was important enough that the sender included delivery confirmation and so there was a tracking number. I frequently check on those tracking numbers online …

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Customer service done right

Wednesday, September 16th, 2009

Customer service is a bit of a buzz word. So many companies claim to value it and so frequently it’s missing in action.
Just before Labor Day weekend, I took delivery of a brand spanking new …

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